Question 1

Ordering jewellery

Accepted Answer

When you will fall in love with one of Atelier Sengaa's jewel, choose and add it to your gift card. Please proceed to check out and make the payment. 
In case you encounter a problem during your order  or you simply want to ask a question, the answer is perhaps in our FAQ. Do not hesitate to browse it but if you cannot find the solution, you can send an email to info@ateliersengaa.com

All our pieces are made by hand and on demand.
Please allow us up to 4-6 weeks to process your orders. If your order is urgent, please email us and we will try our best to accommodate your request. If you have ordered a product that is delayed, we will notify you via email or telephone. Upon shipment, we will send you by email, a shipping confirmation email with the tracking number.

We offer personalization with engraving (dates, names, initials) for our pieces. Please contact us by sending an email to determine if it your request is achievable.

In any case of assistance, we will be glad to advise over email at info@ateliersengaa.com or call at +972537080738 (WhatsApp).

Question 2

Payment

Accepted Answer

We accept payments by credit card only. We accept all major credit cards such as MasterCard, Visa, American Express and Diners Card. Also, all credit card holders are subject to validation checks and authorization by the card issuer.
Atelier Sengaa takes precautions — including administrative, technical, and physical measures — to safeguard your personal information. To securely receive your payments over the Internet, we use Secure Sockets Layer (SSL) encryption technology, which is the standard internet practice to ensure your details are protected.

Question 3

Jewellery cleaning

Accepted Answer

Our jewellery is designed to be worn and to be passed down through generations. With some simple care, you can ensure they are preserved for years to come.
To preserve all the brilliance of the gold and the longevity of the ebony wood , it is essential to avoid putting your jewelry near any source of heat or humidity, especially water like swimming pools or sea. 
Your jewellery should be kept in a light, cool and dry place, ideally in its suede pocket of jewel box.
To upkeep your jewellery, please use a gentle soap that is free of fragrances or additives. Let your jewellery soak for a couple of hours and afterward, remove and rinse items with clean water. To dry, use a soft cloth but avoid paper products which can damage and scratch gold jewelry. Allow each piece to thoroughly dry before wearing.