Shipping and return

Shipping Policy

All shipments are carried out by Chronopost (DPD/DHL). The orders will be shipped to your shipping address, and we deliver today in most of international countries.

Shipping costs are offered in every country we are able to deliver in the world.

When your order is shipped, you will receive a tracking number sent by email.

There are no customs charges within Israel. Outside the country, import taxes will be payable upon receipt of your order. These costs are under your responsibility. Please contact your local customs authority who will advise you of the amounts. In the event of a return, you will be responsible for the steps to be taken with your customs authority for reimbursement.

Your purchases made outside Israel are not subject to israeli VAT. Local taxes will be payable at the time of delivery of the package by the carrier. Please contact your local customs authority who will advise you of the amounts.

Return Policy

The withdrawal period is 14 days from the reception of your jewel. Please send an email to contact@ateliersengaa.com specifying your order number.

The order must be returned in its original packaging, without any deterioration. The jewelry must be intact and must not have been worn.

Upon receipt, it will be appraised by our workshop. If deterioration is observed, a deduction will be made from your reimbursement of the amount of the repair.

Cancellation Policy

Please send an email to contact@ateliersengaa.com specifying your order number.

Once the order has been dispatched, it will no longer be possible to cancel it. It will be necessary to request its return once received.

Packaging

Each order is prepared with the greatest care.

All our creations are delicately wrapped in a jewel box accompanied by a suede cloth.